Política de envío

Shipping Policy

At Elles London, we know that receiving your order quickly and safely is just as important as the product itself. Every item is handled with the utmost care, from the moment your order is confirmed until it arrives at your door. Our goal is to make your delivery experience as smooth and reliable as possible, reflecting the quality and style that define our brand.

Delivery Area
We currently deliver to the United Kingdom only.

Order Processing
Once your payment is confirmed, your order is prepared and shipped within 1 to 2 business days. You will then receive a confirmation email containing all the shipping information, including your tracking number, so you can follow your package's progress.

Delivery Times
Delivery times generally range between 5 and 7 business days. Rural or remote areas may require a slightly longer delivery time.

Shipping & Couriers
Some orders are dispatched from our international fulfilment partners, including warehouses located outside the United Kingdom. We partner with reputable and professional courier services to ensure secure delivery, and our packaging is carefully designed to protect your items during transport so they arrive in perfect condition. Please make sure the delivery information you provide is accurate and complete, as any errors may cause delays or delivery failures.

Shipping Costs
Delivery is free on all orders to the United Kingdom, regardless of the purchase amount. We want to make style accessible without extra fees or hidden costs. All prices are charged in British Pounds (£).

Import VAT
Where any import VAT applies, this is handled so that no additional charges are due on delivery. If a carrier ever requests an unexpected fee, please contact us before paying and we will resolve it with you.

Delays
In rare cases, delays may occur due to unforeseen circumstances such as holidays, extreme weather conditions, or logistical disruptions. If your package has not arrived within 10 business days after shipping, please contact us at support@elleslondon.com. Our team will immediately inquire with the carrier and keep you informed of the situation.

Damaged or Incorrect Items
If your package arrives damaged, appears to have been opened, or if you receive an incorrect item, please notify us within 14 days of delivery. We will guide you through our resolution process and ensure that a replacement or appropriate solution is quickly arranged.

At Elles London, every detail matters, from the design of our items to the moment you open your package. We are committed to offering you not only exceptional fashion but also a smooth, transparent, and reliable delivery experience.

COMPANY INFORMATION

  • Shop Name: Elles London
  • Company Name: MYRB Global LLC
  • Email: support@elleslondon.com
  • Tel.: +1 307 430 1883
  • Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT). Our customer service team will usually get back to you within 12–24 hours on weekdays (Monday–Friday).
  • Registered Address: 2106 House Avenue, Suite 798, Cheyenne, Wyoming 82001, United States