Refund policy

At Elles London, every item we offer is chosen with precision, passion, and a timeless sense of style. We place great importance on the quality and comfort of each piece. However, we understand that sometimes an order may not fully meet your expectations. That's why we have established a simple, clear, and transparent return and refund process.

Return eligibility conditions

You can request a return within 30 days from the date you received your order. To have the return accepted, the following conditions must be met:

The items must be unworn, unwashed, and unused.
All tags, labels, and original packaging must be intact.
The item must be free of odours, stains, or damage.
The product must have been purchased directly from elleslondon.com.

Unfortunately, returns that do not meet these conditions cannot be accepted. We recommend trying on your items carefully and keeping the tags until you are sure they fit you perfectly.

How to make a return

Contact us at support@elleslondon.com within 30 days of receiving your order.
Provide your order number, the reason for the return, and include clear photos if the item is defective or incorrect.
Our customer service will send you detailed instructions and the return address.
Carefully repackage the items in their original box or similar packaging to avoid any damage during transport.

Our returns are processed through our warehouse at:

No. 2, Factory Building 2, Suji Aihua Warehouse, 1511 Jinport Avenue, Jindong District, Jinhua City, Zhejiang Province, China

Please note:

Return shipping costs are the responsibility of the customer, except in the case of a defective or incorrect item.
We recommend using a tracked shipping method to ensure your return is received properly.

Refund processing

Once your return is received and inspected by our quality team:

You will receive a confirmation email as soon as your return is approved.
Refunds are processed within 10 business days, via the same payment method used for the purchase.
Depending on your bank or payment provider, the time it takes for the refund to appear in your account may vary.

If your return does not meet our conditions, it may be sent back to you at your expense.

Exchanges

If you wish to exchange your items for a different size or model, please contact us at support@elleslondon.com. We will check the product availability and send you the necessary instructions for the exchange.

Damaged or incorrect items

In the rare case that you receive a damaged or incorrect item:

Please inform us within 48 hours of receiving your order.
Provide photos of the issue to expedite processing.
We will arrange for a replacement or refund at no additional cost to you.

Non-returnable items

For hygiene reasons and to maintain our quality standards, we cannot accept returns for:

Items showing signs of wear or damage.
Items without original tags or packaging.
Items returned after the 30-day period.

At Elles London, your satisfaction is our priority. We stand behind the craftsmanship and quality of every item we offer, and we are committed to providing you with a smooth, elegant, and hassle-free shopping experience.