FAQ

At Elles London, we value transparency and want to make your shopping experience as simple and enjoyable as possible. Below you will find answers to the most frequently asked questions about our products, orders, shipping, and much more.

What types of products do you sell?

We specialise in women's items that combine timeless design with modern comfort. Each piece is crafted with great attention to detail, using high-quality fabrics to ensure elegance, durability, and a perfect fit for every occasion.

Where do you deliver your products?

We currently deliver to the following countries:

  • Australia
  • Canada
  • Czechia
  • Denmark
  • Finland
  • France
  • Ireland
  • Italy
  • Netherlands
  • New Zealand
  • Singapore
  • Spain
  • Switzerland
  • United Kingdom
  • United States

Each order is carefully prepared and shipped by trusted carriers to ensure fast and secure delivery.

What are the delivery times?

Orders are processed within 1 to 2 business days after payment confirmation. Delivery usually takes between 5 and 7 business days, depending on your region. You will receive an email with tracking information as soon as your order ships.

Is shipping free?

Yes! We offer free standard shipping on all orders, with no minimum purchase required.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. Simply click on the provided link to follow your package's journey until delivery.

What is your return policy?

After purchase, you can return your items within 30 days of delivery. The item must be unworn, unwashed, and in its original packaging with all tags attached. Please contact us at support@elleslondon.com to request a return.

How long does it take to receive a refund?

Once we receive and inspect your returned item, the refund will be processed within 10 business days using the payment method used for the purchase. Depending on your bank or payment provider, it may take additional time before the funds appear in your account.

Can I exchange my item for a different size or colour?

Of course. If the size or colour doesn't suit you, we offer exchanges within 30 days of receipt, subject to product availability. Contact us at support@elleslondon.com with your order number and the desired size or colour — we will take care of the rest.

What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, Cash App Pay, SEPA Debit, Apple Pay, and Google Pay. All payments are securely processed in your local currency at checkout, and we never store your card information.

Are my personal details secure when I make a purchase?

Yes, your security is our top priority. We use SSL encryption and comply with the General Data Protection Regulation (GDPR), the UK GDPR, and other applicable data protection laws in the regions we serve to ensure the confidentiality and security of all your personal and payment information.

Do you offer promotions or discounts?

Yes, we regularly offer exclusive promotions, seasonal sales, and discount codes. To stay informed about new offers, you can subscribe to our newsletter or follow us on social media.

How can I contact customer service?

You can contact our support team at support@elleslondon.com or by phone at +1 307 430 1883. Our customer service is available for any questions regarding your order, our products, or any other topic related to your shopping experience.

Do your items fit true to size?

Yes, our items follow standard sizing. We recommend checking our size guide before placing your order to choose the ideal size. If you have any doubts, our customer service can help you find the size that best fits your measurements.

How do I care for my items?

Each item has specific care instructions on its label. Generally, we recommend gentle washing or dry cleaning depending on the fabric. Avoid excessive heat and prolonged sun exposure to preserve the colour and shape of your items.

What should I do if I receive a damaged or incorrect item?

In the rare case that you receive a defective or incorrect item, please contact us within 14 days of delivery at support@elleslondon.com. Please include your order number along with a photo of the issue encountered. We will quickly arrange a replacement or refund at no extra cost.

At Elles London, we are committed to providing exceptional customer service and stylish, high-quality items that you will love to wear. If you have any other questions, feel free to contact us; we are always happy to help.

Company information

  • Shop Name: Elles London
  • Company Name: MYRB Global LLC
  • Email: support@elleslondon.com
  • Tel.: +44 7882754181
  • Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT). Our customer service team will usually get back to you within 12–24 hours on weekdays (Monday–Friday).
  • Registered Address: 2106 House Avenue, Suite 798, Cheyenne, Wyoming 82001, United States